Frequently Asked Questions
Everything you need to know about your journey to timeless beauty.
Are Eternal Muse products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a full refund, provided the product is at least 50% full.
Are your skincare products suitable for sensitive skin?
Our formulations prioritize gentle, high-quality ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, Eternal Muse ships to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your location.